Free Shipping on orders over $59!

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Shipping & Return Policy

SHIPPING AND DELIVERY

Although most orders ship next day, please allow 3 business days for order processing, items are then delivered within 2-7 business days Canada and US wide. Please allow more time for overseas orders. Orders over $59 ship FREE throughout most of Canada, and significantly discounted everywhere else!

We make it easy with flat rate shipping. Current Rates:

RegionOrder Total Under $59Order Total Over $59
- Canada (excluding NWT, Nunavut, and Yukon)7.49FREE
- NWT, Nunavut, and Yukon, Canada9.993.99
- United States14.997.49
- International (Outside Canada and US)69.0049.00

*ALL PRICES IN CAD$*

You will be updated by email with tracking/reference details once your order is shipped from our warehouse and received through Canada Post. Please note that some international shipments may not be tracked.

*Shipping rates are subject to change. Current rates are always posted here.

INTERNATIONAL ORDERS

All product ships from Canada. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. 

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which the order is being shipped permits the shipment of the ordered products. 

PAYMENT

All amounts are listed in Canadian dollars by default, however, you may shop with credit cards from any country. We charge in CAD$ and your financial institution will convert the amount to your currency. Currently accepted: VISA, Visa Debit, Mastercard, Mastercard Debit, and American Express. Check back here for current payment methods accepted. 

PRODUCT

Healthy Pet Planet has established relationships with some of the most prestigious manufacturers producing some of the highest quality pet products in the world. We are constantly updated with new and fresh inventory direct from the manufacturer every month. For whatever quantities you order, we ensure fresh products and that the regular usage period of the entire order is covered and surpassed by a minimum of two months. 

RETURNS

Easy Return Service by Healthy Pet Planet. When you are making a return to us, we will send you a shipping label by email. Simply print the label and affix it to the box you are sending back to us and give the box to your carrier. We will automatically be cover the shipping fee. 

*Please note, however, this may not be available in all areas; return authorization must be authorized within 30 days of delivery. To return an item for any reason, the item must be sealed and in its original condition. Contact us explaining the reason for the return within 30 days of receiving the product. You will be given authorization for the return and instructions. Please note, if you are returning an item for your own reasons (whatever the reason may be), shipping charges, to return the product to us may be your responsibility, and we cannot refund any shipping charges charged to you when we shipped you the item(s). If you are returning items due to an error on our part, we pay the shipping to return the item(s) and refund you any shipping amounts charged on your order. 

PRODUCT SATISFACTION

We carry products from established organizations with proven effectiveness, however, if for any reason you are not fully satisfied with an item, the best first option is to contact the manufacturer directly to explain the issue (usually contact information is available on the product packaging). To ensure we are providing only the best, we also want to know about any issue with a product, or if you're not getting anywhere with the manufacturer, or need any assistance, please contact us.

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