Frequently Asked Questions (FAQ)
Q: Does the Carbon bag go above or below the ceramic media in the filter chamber?
A: The carbon bag should go below the ceramic media.
Q: How often should I change the carbon?
A: The carbon should be replaced once a month.
Q: How often should I change the ceramic media?
A: The ceramic media should only be changed if it is restricting water flow. It can be rinsed each month.
Q: How often should I change the sponge(s)?
A: The sponge(s) can be rinsed monthly but only need to be changed if they cannot be cleaned or if they start to break down.
Q: How do I prime this filter?
A: Be sure that the cannister is completely full of water and that the fill cap is in place before plugging the filter in.
Q: What is the ceramic media for?
A: The ceramic media provides surface area for beneficial bacteria to grow. This bacteria will help trap other bacteria and break down waste trapped in the filter.
Q: How often should I clean my filter?
A: Once monthly is usually sufficient for one turtle. If you have more animals, it may be necessary to clean it more often.
Q: My filter only came with 3 of the 4 screw nuts it was supposed to. Can I use it with only 3? Can you send me another one?
A: All of the little plastic pieces are packaged together in a plastic bag; often the screw nut will fall inside the strainer during shipping. Please check the strainer at the bottom of your intake tube. If you do not find it there, please contact Customer Service. Please note: allowing the screw nut to remain in the strainer may restrict the filter flow in the future.
Q: What is the Gallons Per Hour (gph) rating?
Q: What are the dimensions of the included tubing and hoses?